Solutions

Enterprise Behavior Matching

Looking to optimize call outcomes? SATMAP is the sole provider of technology that overrides traditional FIFO telephony, chat and other interaction assignments to ensure that optimal agent and customer pairings happen as frequently as possible, resulting in higher conversion rates

Satmap Core 7 SATMAP
Core 7
Industry Packs SATMAP Industry Packs
Satmap Engines SATMAP
Engines
Satmap University SATMAP
University
SATMAP Channel Modules SATMAP Channel Modules
SATMAP Channel Advisors SATMAP Channel Advisors

satmap-fifo Since the 1970s, ‘First In, First Out’ call distribution has assigned customers to agents in time order… ignoring behavioral fit between agents
and customers.

Identify successful interaction

SATMAP continuously scans enterprise “big data” on voice, chat, video, web, IVR, and email interactions to discover effective behavior patterns.

Create great experiences

SATMAP overrides traditional FIFO telephony, chat and other interaction assignments to ensure that optimal agent and customer pairings happen as frequently as possible.

Precisely measure results

SATMAP continuously cycles between EBM and FIFO in fifteen minute intervals to establish an ongoing precise measurement of performance.

Deliver breakthrough insight

SATMAP provides e hard data on consumer engagement strategy and marketing effectiveness together with workforce recruitment, skill assignment, and compensation.

Interested in learning more?
Find out how SATMAP can help you today


www.satmapinc.com