Solutions

Customer Experience Management

Do you wish to make your brand stand out from the clutter? At IBEX Global, we cater to this need by providing a robust CEM platform ClearView, a product of iSKY. This platform entails insight and analysis of your customers’ experiences beyond satisfaction. ClearView provides a customizable approach to integrate your customers’ information. It not only manages social conversations but also allows you to gain valuable insights and enrich your brand’s story.

Increased Market Share Increased
Market Share
Increased Loyalty Behaviour Increased
Loyalty Behaviour
Syndicated Research Score Syndicated
Research Score
Ranking Improvements Ranking
Improvements

ClearView brings it all together


 
 

Integrate Data

 

Extract Intelligence

 

Distribute

 

Act

LISTEN

We believe in accurately capturing the customer’s voice as a formula for success. We access and retain the customer voice through diverse channels including social media. ClearView thus allows you to proactively interact with your customers and brand ambassadors.

ANALYZE

We turn raw data into actionable and predictive insights. You can measure the performance of your brand using our Relationship Investment Model™ (RIM). It not only offers greater predictive insight but also analyzes the real motives behind customer behavior.

SHARE

We focus on providing a comprehensive solution for your needs. We offer an extremely powerful feature that delivers standardized data to diverse parts of your organization.

ENGAGE

Don’t just hear – listen! We believe in continuously collecting customer feedback in order to gain a comprehensive understanding of the customer’s purchase behavior. ClearView is designed to engage with customers before, during and after purchase.

RECOMMEND

Maximize the return on your investment by improving your sales and building long lasting relationship with your customers. ClearView allows you to predict customer behavior by helping you identify specific drivers of profitability and customer loyalty.

Process

    What Our Clients Say About Us


    • “Having a solution that continuously evolves to meet our needs – and the needs of the industry – allows us to deliver a best-in-class customer experience. With the ClearView reporting suite, we have a true and robust Voice of the Customer. iSKY is a true partner; always working with our best interest at heart.”

      Genevieve Collins

      Honda Canada. Inc

    • “iSKY has helped us to deliver a superior customer experience through their unique set of tools and resources. Since utilizing ClearView, we now see dealer operations through the perspective of the customer.”

      Walter Dawson

      Audi of America

    • “This is the best piece of research to cross my desk in seven years.”

      Director of Insights

      Payless ShoeSource

    • “At Ferrari it is imperative that the customer experience live up to the brand promise and our clients’ expectations. As our partner for many years, iSKY has been a brand extension of the Ferrari brand and has helped us deliver an unparalleled experience.”

      Paul Montopoli

      Ferrari USA

    Interested in learning more?
    Find out how iSKY can help you today


    www.isky.com