Contact Center

Blended

IBEX Global’s Blended call technology provides superior interaction quality by combining all the features of both Inbound & Outbound solution. Whether you are providing customer service and support or conducting survey research & telemarketing campaigns, our blended call solution will assist you in having optimized productivity and improved calling activities.

Some of the features provided by our blended call technology are as follows.

  • Robust Automatic Call Distribution technology
  • Real time monitoring of both inbound and outbound campaigns
  • Customizable reports
  • Complete call recording facility for up to 6 months
  • Efficient call routing capabilities
  • Interactive voice recording system
  • Multiple campaign support
  • Dashboard for campaign monitoring
  • Call-Blending to improve agent productivity and occupancy rate
  • Multiple configurable pacing rules
  • Predictive, preview and manual dialing capabilities