Contact Center

Back Office

CHAT

IBEX Global’s text-based chat gives our customers instant access to their client queries. Our agents, armed with Web Chat, can deliver the real time customer satisfaction your clients require.

SMS

The back office medium that allows agents to create personalized messages, collect and respond to recipient inputs and send data back to their system for efficient marketing & awareness.

IVR

IBEX Global’s multilayered IVR system provides intelligent call routing to other systems, ACD or individuals and allows integration with any third party systems using supported APIs and Methods.

EMAIL

Allows agents to address customer e-mail inquiries with a personalized response. Integrated natural language processing also provides the options of auto-reply and suggested-reply.