Calls Handled by IBEX 2,034,970,326

Devoted to transformation
devoted to future

Transform the touch-point with your customers. Integrate
people and technology. Optimize workflow. Make your
business processes lean and agile.

Grow with IBEX. Every Day.


Our global network of contact centers is a cost-effective and strategic way to outsource your key customer management and back office requirements to a partner with Fortune 100 project experience. We are proud of our client’s engagements. We simply think differently about the way we service our client’s customers.

We deliver reliable, consistent and predictable results. Period.

Telecommunication

Trusted by Top Mobile operators in Pakistan

Technology

Trusted by High ranked Technology companies

Financials

Trusted by leading Financial Institutes in Pakistan

Insurance

Trusted by Best-in-class insurance companies in Pakistan

Consumer

Trusted by Biggest consumer goods
organizations in Pakistan

Government & NGO

Trusted by Renowned top organizations in Pakistan

Healthcare

Trusted by Best healthcare organizations in Pakistan

Industries

    What Our Clients Say About Us


    • “Time and time again, VW (IBEX Global) has proven itself worthy of being one of the top and fastest growing Call Center companies in the Pakistan. The determination, dedication and flexibility they bring to cater to all requirements and issues are certainly praiseworthy and exemplary”

      Nusrat Gill

      (Sr. Manager Planning)
      Lahore Waste Management
    • “We value our relationship with IBEX Global which is now in its 2nd year and we are satisfied with the services delivered as per our agreement”

      Syed Adnan Ali

      (Manager, Contact Centre & Complaint Management Units)
      Barclay’s Bank
    • “Telenor Pakistan is satisfied with the overall service standards being provided by Virtual World”

      Khurram Malik

      (Director Customer Relations Department)
      Telenor Pakistan
    • “Unilever Food solutions is satisfied with the overall service standards being provided by Virtual World (IBEX Global)"

      Tanveer Ahmed

      (Sales Operations Manager – Foodsolutions)
      Unilever Pakistan
    • “The Bank is satisfied with the overall service standards being provided by IBEX Global."

      Syed Majid Kazmi

      (Head of Product Development Management)
      JS Bank Ltd.

    Developed by Experts Our Contact Center Management Suite

    Read More

    99%

    System Uptime
    for over 6 years

    80%

    Customer needs addressed
    during the first call

    10+

    Years of providing
    successful services

    70%

    NPS Directly impacts top &
    bottom line

    81%

    Overall service level for all
    local clients

    3mn

    Inbound calls in a month for all
    local clients

    1mn

    Outbound calls in a month for
    all local clients

    250,000

    Monthly production
    hours

    Delivery Models


     
     

    Co Source

    Your pilots.
    Our Planes.

     

    Build Operate Transfer

    Ready,
    Get set, Go!

     

    Outsource

    leveraging complete
    or hybrid setup